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I installed the plugin, what’s next?

Once activated, WP Media Folders will automatically create a folder pane on the left side of your WordPress Media Library. Please click New Folder to start creating your first folder. Then drag and drop to organize your attachments to the folders.

Do you have any discounts for nonprofits?

Yes, we do offer discounts for non-profit organizations. Please get in touch to apply for non-profit discounts and send us relevant documents. Once approved, you will get a 30% OFF coupon code on all of WP Media Folders plan options.

What’s your refund policy?

We have a 30-day refund policy. If you are unhappy with CatFolders, email us and we will refund your purchase without asking any questions. Once your plan is deactivated, you will still be able to use WP Media Folders Pro on your WordPress website, but no longer receive updates and premium support.

I want to add a new feature to WP Media Folders, how can I submit it?

If you have a brilliant idea for WP Media Folders, or a specific feature that you need, please feel free to submit it here: WP Media Folders Roadmap

Need further help?

In order to provide you with a better support experience, please make sure that:

  • You have checked our knowledge base which has extensive FAQs and Tutorials that can answer most questions.
  • You have updated the plugin to the latest version, learn how to update CatFolders.
  • To help us rule out the issue being caused by a conflict with another plugin, try deactivating all plugins except CatFolders. If the issue goes away after deactivating a certain plugin, we’ll know the issue is being caused by that plugin and we’ll look at getting it fixed from there. If the plugin is from a 3rd party developer, you may need to get in touch with them for the fix at that point.

You have checked them all but still cannot find a solution? No worries, just contact our tech team. If necessary, please create a temporary admin account for us, or share a Temporary Login Without Password.

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